At the end of this course, learners would have gotten several learning experiences of facilitating innovation and implementing change through design thinking. A competent individual will be able to perform the following after completing this course:
- Explain the relationship between communication, professional competence, and decision making at the managerial level
- Demonstrate leadership skills in the workplace
- Apply design thinking in managing teams
- Assess own performance as a manager
- Identify different communication styles in the workplace and how to manage them
- Delegate work to staff using emotional intelligence
- Apply decision-making models at the workplace
- Brainstorm and create a prototype of a solution
- Identify steps and tools in delivering and implementing solutions